They've been abysmal and borderline criminal since the start.
replyThey randomly withheld £20k from a business I was involved with for no stated reason and no direct means to talk to a human about it. It took months to resolve.
And as for their actual website...
Why would you keep any money on PayPal. It’s just a pass-through to your bank account, accepting payments without giving your bank details to strangers on the internet.
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