The fact that he's putting his money where his mouth is (replacing all broken screen PT2s for the foreseeable future) is what gives me confidence that the rate is very low, even if his number is not quite right for the reasons you indicate.
replySome people just break screens
replyWhat would your acceptable failure rate be?
replyLess than 1% yoy combined. This is far over that when you combine all failures. Battery degradation is of course excluded.
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