Most banks are completely mercenary and ruthless unless its in their incentives to other outcomes. Incentives lead to outcomes and mostly AMEX's incentives are in being the most trustworthy because their real targets are mostly billionaires/heavily influential people.

This does feel a bit silly for amex to do from what I've heard. Probably 2008 were a weird time in general where trust in systems itself were mostly eroded, whether of people to banking institutions and also vice versa.

> (I eventually admitted to myself that Amex isn't a person and thus not really capable of insulting my honor, but it took a while!)

haha :-)