The other factor to add here is that, with some exceptions, the whole company feels like a Rube Goldberg machine and very few people care about what happens outside their cog (because they’re not incentivized to do so).
Or in my case, actively ignore any and all recruiting from that sesspool.
The point was not that their opinion is suspect, the point was that they are former because people who care about the customer get fired and/or that everyone who cared is former, so nobody who is left cares.
I got put on Focus because my "contributions were not coming through" to leadership.