Nerds seem to forget that entertainment venues and sports are social spaces, interaction with staff matters, and is one of the more distinguishing features of a venue.
Unless you've got someone walking up and down the lanes introducing themselves as the manager/owner/whatever...
My thinking on that is, don't make the customer get up if they don't need / want to.
Long story short, the intent of the kiosk isn't to delete human interaction. Honestly, I implemented it as a way to summon servers or bowling mechanics, and any self-service options I could think of as-needed. One doesn't have to use the kiosk, they're just there as a convenience thing.
It depends a lot on whether your customer base is made up mainly of one-off walk-in casuals, or regulars. Getting to know the regulars, and having a chat with them, can improve the feel of being in work for the staff themselves, as well as providing a more friendly and welcoming atmosphere.
The OP described this particular case as being in a small town, with not many other options for entertainment, i.e. a small captive audience. You could say the customers don't have much else to do so it doesn't matter if you're a miserable git, they'll still come. But just being friendly and chatty makes all the difference to a lot of people, and can help you build a loyal audience of core customers who'll choose your place over the few alternatives, will keep coming, keep bringing more friends and family, and sometimes even support your business in unexpected ways.
Which I like because I always have to try a few sizes to get one that actually fits.
Sure you can jack up prices on food and drink. Sure you can fleece the people who do come, but everyone who stops coming "because it's too expensive" is lost forever.
The alternative is to create a space people want to come to. Yes sell food & drink. Being "good value" helps that. Being expensive fights it.
While yes, the flashy electronics is cool, do people come for that? Does it make it more fun? I just saw the ball with my own two eyes. Does an animation make it better?
What brings in a family? Work colleagues? Teenagers on a date? What brings in more competitive folks? Is there progression? What makes my friend group go once a week? Why do housewives want to hang out there at 11am? How to catch the bored teenagers at 3pm in the afternoon?
It's not even just about bowling. Can you create a space people want to come to?
Over many years I've tried to work out where a positive vibe comes from (mostly at food and beverage places).
My current theory is that a good vibe is an emergent behaviour from the customers.
Obviously poor managers/owners can make a toxic place (but negativity is a completely different issue from creating positivity). I've witnessed many owners think they can create a vibe, but then crash and burn (especially when taking over somewhere with an existing vibe). They often don't seem to understand how they failed (maybe have excuses that don't ring true). Starting or buying a business requires ego, but too much ego leads to mistaken self-belief.
I'm sure a wise manager can encourage a vibe to grow, but actually it seems like the customers drive the process.
Maybe it's just a human thing that like-minded people create spaces for themselves.
I watched the vibe at one place radically shift from tradies to more gentrified customers. Same owners and staff. I also suspect I'm just not good at it myself, so I lack the skills to even see why someone is good (and might not even understand if they try and explain to me).
Anyone else tried to grok how a good ambience grows? Is there some standard for learning it?