This is more a statement of how awful Canadian banks are than anything else. For anyone unaware we have an oligopoly of five identical banks all of which treat their customers like shit and effectively extract tax from the Canadian population while providing nothing.
replyIronic given the prime minister's former employment
reply> while providing nothing.
replyYou forgot about the endless frustration and annoyance.
> I went to a physical branch to get it fixed and was told that branches don't have that kind of ability so I'd have to call customer support.
replyWhat are the branches even for if not customer support?
> What are the branches even for if not customer support?
replyLots of physical locations make the bank seem big/safe/reputable.
Beyond that, it's sales and a place to have ATMs. I have sometimes been able to get a replacement card issued at a branch instead of waiting for one to show up in the mail.
Some branches will accommodate special requests like "can I withdraw $200... in two dollar bills" / take coin deposits but that's been increasingly rare.
My local branch has had a sign on the front door "our coin counter is broken, sorry for the inconvenience" for the past 6 months. I refuse to believe they don't have a working coin counter in a bank branch; they just don't want customers bringing in a big jars of coins.
replyI didnt even realize you could do that - I just assumed you still had to roll your own coins or use a service like Coin Star
replyA meeting space to discuss business services, and a terminal for people who insist on depositing cash. They are definitely not a customer support terminal.
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