In the US, Real Estate Agent is a sink-or-swim job. There are a lot of barely competent real estate agents who go through the motions, but otherwise only superficially understand how to do the job.

For example, I run an HOA, and agents routinely forget, until the last minute, to come to me for the HOA's paperwork. The state even requires 10 days notice. I've switched to an attitude where I proactively reach out to the seller (not agent) early in the process.