(I've never encountered destination dispatch myself, so I'm not really sure how it works in practice)
Sometime during Covid, the metal buttons were replaced with glass touch screens – which are totally unreadable on sunny days, because in our stunning glass-ceilinged atrium mezzanine they sit directly in sunbeams[0]. So now you have to walk up to the kiosk, shade it with your body, and squint at the screen to make out where to touch it.
But yes, this seems like a case of "unfortunately, people".
Forcing functions that dump people into well defined funnels can have such a high net positive effect it more than makes up for theoretical losses.
It's like narrow, hard road bike tires losing performance because of deflection from rough road surfaces and how long it took designers to factor that in to real bikes.
Apparently, the fastest known way to fill up a plane in real-life conditions is to let people board in random order, without pre-assigning a seat.