What exactly is the higher expectation? As someone with little expertise and no stake in any of this, the blog reads as "our products are great and could have solved this problem if they were being used correctly, so it's not our fault" with a few vague proclamations about how they will improve their UX. This isn't at all a bad thing, it just isn't very notable in my opinion.
better defaults, better documentation, better UX, and "But, we didn't stop it. Next time, we will." are all commitments that they didn't need to make, but now they need to follow through with or lose face.
>it just isn't very notable in my opinion.
i agree that this seems to be getting way more attention than i would have expected.