A very very limited defense of Microsoft and their whole "support vendor" "ecosystem": if you are selling a complex product, there is value in having a robust knowledge base of known problems with known solutions, and a huge base of people who know all the right workflows. A buggier product that's well known and understood is maybe even preferable to a less buggy product with poorly understood failure modes. At least back in the heyday of the NT kernel times, it seemed like there were "MVP"s or whatever that knew the right way to do everything.

(Not that I would know, I don't touch Microsoft's shit with a 10-foot-pole)