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The infra org has to also understand their internal customer!
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And that should be the engineers' job instead of outsourcing it to PMs who do not even use any of the infra services -- I'm not insulting the PMs, of course, but to state a fact. Infra is used to serve the internal engineering teams, and the PMs don't code, so they don't have a need to use the infra.
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But do the infra team engineers use the infra they're building?
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They do, and they help their users all the time
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