upvote
the customer doesnt want higher prices or smaller items. This is a dirty trick to try and make customers not notice that the quality is worse

ultimately the company is taking part in the government's goal to keep a certain level of inflation, rather than just its own desire to screw customers and make the number go up. If the government wasnt in on it, there would be regulations around shrinkflation

reply
Companies like Mars, Inc don't care a hoot about what the level of inflation is. They care about their shareholders, who care about stock growth. Anything else is completely and totally irrelevant for them.

Higher prices -> customer unhappy -> less sales -> stock price go down

Smaller bars -> hopefully customer doesn't notice -> same sales -> stock OK

That's the only logic in here. The prices of the ingredients have gone up, so they're forced with that choice.

reply
While it might seem fair to blame the company here, I would like to point out that many people with limited budgets (and this includes children receiving allowances, not just adults with a weekly cap on their grocery budget) would prefer a smaller portion of something to not being able to buy it at all. I am not talking about the soda can scam I despise with the 7.5oz cans when you can only buy a 12oz can in a twelve-pack in many places instead of a six pack now (this annoys the crap out of me). I am talking about the fact that inflation raises prices, and raising prices often prices customers out of things.

Companies don't like losing customers, and loyal customers who like certain products do not like being forced to choose between two "less full" sized products, or one product this week and two next week (or whatever; imagine being able to buy either a bottle of cold brew or a carton of creamer, OR simply having to settle for less of both).

Keeping the price roughly similar might seem like a scam but if you're some random person who really really feels their day sucks without something, would you like being priced out of it instead of disciplining yourself without any interference to merely have it a day or two less per week?

I am pretty sure few people really believe they are getting the same amount after a week or two of that smaller cereal box or whatever.

reply
Mars, Inc is a private, family-owned company. Presumably they still like making money, but the stereotype of daily stock price obsessed CEO doesn't apply here as there is no traded stock.
reply
The real problems are that:

1) they're colluding to do this, or more accurately that they don't have to collude to do this, since the brands have all been bought up by monopolies. Shrinkflation would be obvious if it sat next to the original products on the shelves. Instead, Mars or Unilever etc. own almost entire categories of food and control how they are shelved.

2) They aren't being regulated to make the distinction clear to customers, and even allowed to intentionally obscure it by doing things like blowing more air into a less full chip bag, and

3) the fact that modern food companies are simply holding companies for portfolios of historic trademarks that they can use to trade on the history of those brands while cheapening the ingredients.

On 3), we've long since arrived in a period when the generic is usually better than the brand name, because the generic has to compete on cost for value, and the brand has assumed value from the brand-loyal that allows the ingredients to be cheapened without losing customers. It's the brand that is premium, not what's in the package.

I actually think the metric system offered a bit of concealment on shrinkflation - things were once sold in standard unit sizes, and sometimes selling them (especially the fancy ones) in metric unit sizes got people used to seeing strange long decimal standard unit sizes in things they were used to buying by the pound or the quart.

Gallons of milk didn't shrink, but I think the fact that a lot of us were drinking fancy imported coffees gave those room to go crazy with bag sizes. The flour I buy is still in a 5lb bag, but if flour sellers all decided to go 2 kilos one day at the same price, a lot of people wouldn't notice (or would get used to it.)

reply
I believe that in all of EU you can just look at the ”comparison price” which is per-weight and listed below the normal price. It’s also very useful for quickly comparing similar products directly in-store. It’s a great piece of no-nonsense regulation that counters a lot of the deception, and instead favors competition on the price-quality axis, ie healthy market dynamics.
reply
The per unit price tends to be pretty small print though so you need to actively look for it which means that deceiving customers via shrinkflation is still possible as most repeat customers will only look at the physical packaging size and the sticker price which can both stay the same while decreasing fill size and increasing per unit size accordingly.

And you also sometimes get different units being used for related products. And of course then there are cases the the amount of product is not the relevant unit for price comparison because different competitor formulas need different amounts for the same effect. Still plenty of tricks that unscrupulous companies can use in the EU.

reply
The US also commonly has per-unit prices on the shelf tags. I think that practice started in the 1970s after some studies suggested it was beneficial.
reply
Call it blame, call it something else, but they are in the end changing the product while hiding it. I get these emails sometimes, probably because of regulations:

- We are changing the price from X to Y. [tirade about rising prices]

Maybe they should hang this in the restaurant:

- The THING is now smaller than January 2026. [And it’s your fault. You misers don’t want higher prices? Well have you heard of the Central Bank? ...]

That last part is optional.

The consumer is the last part in the value chain of cow to beef patty so of course he or she just has himself or herself to blame.

reply