If you tried a 2005 technology, don't be surprised with 2005 customer service.

There’s always FPC and Lazarus if you don’t want to mess with proprietary Embacadero stuff. It’s not 100% the same, but it’s a pretty good equivalent that uses the same programming language (Object Pascal), has a UI builder, and all that. It also supports more platforms and even embedded development.

It's 90's tech. Their business model is selling expensive subscriptions to keep legacy projects alive. I was at one of the conferences in my country and the average age of a developer was about 60.