> Because this wouldn’t be a quick or easy fix, we reached out to the SQLite developers for a professional support contract. This was a great decision. It gave us direct access to their deep expertise and experience, and we had many detailed technical conversations about our architecture and our incidents.
They were willing to pay to get help solving the problem, and then pay again to make sure that the problem is easier to avoid in the future! That kind of long-term thinking seems pretty rare nowadays...
This is Percona's business model. They employ core pg/mysql developers and you can buy a support package from them. Same for enterprisedb. Pretty reasonably priced packages (like maybe $10k-ish/core IIRC) get you 24x7 support. I've only had to escalate issues once but inside 10 hours we got a pg core committer to debug some very strange vacuum behavior.
It seems very similar to Tailscale: immense utility from a free-tier product for the general public, which leads to trust and a large enterprise market.