I had ordered something from them and it took me initiating a chargeback for them to ship anything at all. The product that arrived was of terrible quality, and their customer support email is completely useless as well, any email gets a canned "your email is very important to us!" style response. My bank denied my second chargeback request because they had technically shipped something.

I've seen those complaints going around but, to add a picoGladwell of data, I've not had any problems with fulfilling orders or anything like that.