After going mildly buckwild on amazon after 3 years of not ordering a single thing (after a move to the country) I let the free month of prime I was using expire. This, and the counterfeit product I got (and had to spend 45 minutes on the internet and phone to get refunded) was decisive. I'll try again in 5 years.
anecdata and all, but i've had the exact opposite experience - I've never spent more than a couple of minutes getting a refund, and it's always been less time and effort than returning something to a B&M store.
ByteDance has reimplemented their now infamous video suggestion algorithm for shopping and it is _very_ effective.
Once the infrastructure and logistics of the Chinese eCommerce platforms improve in the US, it will be so much better that I imagine that Bezos only recourse will be to have congress ban them (a la the Chinese EV ban).
He will likely be successful in doing this and allow the US to slide further into modern technological irrelevancy at his own benefit.
Way worse than Amazon because at least Amazon is just showing you products and telling you how much they cost.
On the Amazon homepage that has never happened. It usually just shows some banner ad for prime day, new amazon tv show/movie, then maybe 4 little thumbnails of the last product I searched for or whatever. I have to initiate the shopping experience, I have to pique my own purchasing interest.
The first is price. The stuff is cheap, as in so cheap I know it will be terrible and I still sort of don’t care. It’s $2, if I only use it twice I got my moneys worth.
That makes it super easy to hit Buy without thinking much.
The second is that they appear to target verticals that don’t have a natural ceiling to sales. I only need one microwave, so they won’t sell me that. They do sell a lot of apparel, decorations, toys for adults (crappy 3D displays, not dildos), stuff where you don’t think “eh, I already have one though”.
The third is the marriage of entertainment and shopping. I can be doomscrolling, see an ad and buy it without ever leaving the platform. If I remember right, it doesn’t even interrupt your doomscrolling really. Swipe to next video, see it’s an ad, hit buy, confirm Apple Pay pop up, scroll to next video. You can decide you want something, buy it, and be on your next video in 15 seconds. It’s so fast it almost blurs the line where I’m not sure if I’d call it shopping or entertainment.
The last is that they’re really good at luring consumers to start selling on there. The ads for stuff tend to be sort of home made and low quality, which makes it seem attainable for your average person. That tends to mean a huge selection. I had a buddy that randomly decided to sell stickers on there just based on watching other people do it (no idea how that went, I didn’t ask)
> The third is the marriage of entertainment and shopping. I can be doomscrolling, see an ad and buy it without ever leaving the platform. If I remember right, it doesn’t even interrupt your doomscrolling really.
No reason to get congress involved when you can have the president suspend duty-free de minimus with executive authority.
There are many product categories where I know that shopping on Amazon will be a miserable experience riddled with crap goods and useless search, so I go elsewhere. Never even occurred to me to use an LLM to make up for Amazon’s own deliberate decision to serve me crap.
To be clear, when I do use LLM for search, I don't limit it to one site.
Second, I found a product I liked but was the wrong size. As far as I could tell, they can’t even show you recommended similar products. They show you what other people clicked on or bought in the same order. But not just actually similar products in the same style.