Most products don't spy on you?
replyAccording to "Build things that last" author, 90% of the businesses evaluated are "customer first", meaning business listen to the customer and improve their produce based on that feedback.
replyvoluntary feedback - things like "I wish the customer service was faster" - is not the same thing as measuring engagement time down to the millisecond and using that data to feed a presentation loop.
replyEngagement is measuring voluntary feedback. If you aren't engaged you typically either move to the next piece of content or close the app. These are the voluntary mechanisms you as a customer report how good the recommendation is.
replyA hammer doesn’t have a sensor to know how you are doing while you're hammering away, and it doesn't make the strike smoother to keep you hammering longer if you start seeming tired. Almost no products ever monitor you
replyBut I can collect feedback about it compared to other hammers. If you really wanted to you could attach an IMU to the hammer and run a user study collecting such usage data. Then use that usage data to evolve the design for the next generation of the hammer you produce.
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