Obviously, it is priced into operating a restaurant, where there have to be restrooms. In the context of the comment I replied to:

>How is maintaining public restrooms a "massive liability"? Surely its an inconvenience but massive liability seems a bit of a hyperbole.

The labor costs of having a bathroom be cleaned (in certain regions) might very well be cost prohibitive, hence the OP’s linked article. For example, Best Buy has to spend money to keep bathrooms clean, whereas online only vendors don’t. Maybe it can make sense for Best Buy (or smaller operations like coffee shops) to not have a restroom.