Nobody thinks customer service agents are real, realistic or useful. EU just passes laws.
replyAlso the endless online debates of ‘is this post made by ai? What about those images, that video or that music?’.
replyNowadays, I prefer AI CS agents to humans. I just had a chat with an AI yesterday, it understood me perfectly even when I made mistakes, I was impressed.
replyIn contrast, humans tend to paste me the same barely-relevant macro over and over, no matter how much time I spend explaining my issue.
Yeah, at least LLMs read everything you write (for now). Human first level support agents are incredibly frustrating if you have to explain anything with more than one logical step.
replyCustomer service is very different. Crappiest audio quality possible & scripted answers all the way down.
Almost like humans are forced to behave like machines.
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