I understand this, but the distinction is academic
replyThe people using their product. The people who, if the product were shit from day 1 - as Reddit wasn't - would have never signed up for it. Who have been effectively and literally lied to
It's not day 1, so it's irrelevant what would've happened on day 1.
replyWhat is your point. The product has been ruined and I'm saying that by 'customers' I just meant users
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