It'd be nice if we could change the bureaucratic process, not the interface

At least as likely LLMs will be used to create more labyrinthine paperwork to stymie attempts at getting government to serve the taxpayer.

An agent with computer use can already navigate all this stuff quite well.

If the goal is to make things easier for everyday Americans, replacing these with universal schemes would do that and will also prevent abuse and fraud (most of which comes down to forgetting to dot your lowercase j on work requirement form #27).

>On the other end - yes, it will create massive vectors for abuse & fraud, since govt services are designed to have roadblocks to reduce usage.

That the government collects taxes and then understaffs the department that distributes the benefit is the first fraud. 30 years after email was invented, why do people have to wait on the phone for hours to talk to a government employee?