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The more popular your software is, the more likely you'll get bug reports from people with just bad hardware. I know a few applications now that perform a simple memory/CPU test when sending a bug report and reject those that are basically impossible.

E.g.: 10% of Firefox crashes are caused by bitflips : https://news.ycombinator.com/item?id=47252971

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Firefox was the only program that was crashing on my "Vmin Shift Instability" bugged CPU. Before I even knew what the culprit was, I filed a bug report with Firefox and the first question they asked me was if my CPU was a Raptor Lake (it was).
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This is right. There's a reason people squat domain names that differ from well-known ones by a single bit flip. Think of how many old, shitty phones there are in the world, built using the cheapest available components and running in someone's crumb-filled, humid pocket right next to their magnetic key fob thing.
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There's tons of marginal hardware out there, and game developers sometimes push hardware pretty hard and may run early drivers, etc.
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As the old saying goes, an untested backup is a non backup.
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They said as much in their intro.

Due to a rare defect in our software, sometimes the zip is corrupted.

We blame the user for not backing up, or backing up corrupted files.

That is when I stopped reading.

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