Oops, you're absolutely right to call me out for that. Starting the defrost cycle without emptying the freezer first COULD lead to spoilage. The load-bearing temperature is 0 degrees Celsius — above that point, and frozen food starts to go bad.
It'll take them two weeks and then they'll find the systems were hacked half a year ago and they had industrial robots write messages on a literal chalkboard in order to share progress.