> Most of us build a system to deliver a product to make money

Shouldn’t it be to deliver a system that is sold as a product? And even then that product is sold to consumers to solve their problems. Not knowing how it works means you don’t know what solution you’re selling.

You can see that in a lot of product announcement where the focus is on what they’re building, but not on how it solves some problem. The consumer is absent from the design process.

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