Unfortunately there is little chance that a human is anywhere near the other end of that chat these days, so your evil is somewhat wasted.
> (why would the anti-adblock firm even offer one)
They want to appear to care. And appear to be a company of real people, who you might like if you met in real life, who will be out of pocket if you don't look at their ads.
It’s like screaming at a cashier because the supermarket head office made annoying changes to the company.