There is a normal support ticket system not on Discord, which they loudly advertise for having a very good response time. The Discord server is not the primary support method
replyIn my case, the claim was justified. Got a technical response answering my question in detail after half an hour or so.
reply> We sent a ticket that activating some of their services instantly caused bad bots to scan our site
replyYou assigned a new https certificate around that time, didn't you? Those are public now and will cause an immediate scan.
Like, the bad bots you see when they get an https cert issued and it becomes visible in the public logs, or something else?
replyAgree discord sucks.