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For social media profiles, a different tag like contact:facebook, contact:instagram, etc. are recommended!

[1] https://taginfo.openstreetmap.org/keys/contact:facebook [2] https://taginfo.openstreetmap.org/keys/contact:instagram

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I think the complaint is focused on the notion that the instructions tell a would-be contributor what is not OK, and then do not help them to figure out what is OK.

> Determine if any of the search results represent the official website for your place. Do NOT use search results for social media profiles, review sites, or other business aggregators. When in doubt, don’t use it.

This zero-option style of phrasing doesn't leave any room for interpretation.

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Thanks, I feel the article should have said that
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No problem- I'll clarify this in an edit later today. Thanks for the feedback!
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It's a dumb thing to do too. If you have a website, you control what it says. For a shop or restaurant it's totally fine to just show a nice photo with your name, opening hours, address, and contact details, and just link to whatever social media accounts and reservation/delivery ordering platform you use.

It's also the place that will allow you to inform your patrons when big tech deletes your heavily invested in social media account for some reason.

Not having a normal website means that potential customers who search for you get hit by login-walls for Instagram and Facebook if they're not on it, or 'you need an app for this' with crap like TikTok. It also makes my (volunteer) job of mapping the area around me harder, because I'm most certainly not going to bother to enter any additional info about your business if I have to go to Instagram or Facebook (and in the OpenStreetMap community I'm not alone in that).

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My experience is most restaurant websites are either outdated, offline, or hacked and showing some malware page. While the social media page is up to date.

While all of then problems you list are real, small restaurant owners don’t have the time or skills to run a website, having a social media and listing on the maps apps is enough.

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I agree. If a business decided to only be on Facebook or Instagram, then they're choosing the path of hiding themselves from the open web. I wouldn't even bother to update their info on OSM.
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There's separate tags for the social media profiles. So those can still be added.
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