> If a seller sells you random junk that causes safety issue, they are liable of the damage like the OEM would if their product was bad.
No, the GP comment is right. I’ve worked on products where a lot of users did mods and used third party accessories.
Customers don’t care who, how, or why their product broke. They want to make noise and try to get a warranty fix for it. Customers would try to mod their devices, break it in the process, and then spend weeks trying to drag us on social media until we relented and shipped them a new one for free.
They’re not going to be pursuing damages against the Aliexpress vendor who sold them a flawed battery pack, nor the Amazon seller called WOBALUBAFY that has already disappeared, nor the YouTuber who hastily showed them how to solder some things together.
They always try to hide the evidence and claim the product failed by itself because the big American company has the deep pockets and the ability to send them free stuff to avoid bad PR.
It’d be negligent for anyone to release a product like this without locking down the FW.
Many years ago, we did exactly that: our product had FW update support and our biggest concern was a rogue hacker creating a package that would brick the product.