Many large modern corporations are third-hand cars. The original owner had a purpose and an emotional investment in owning the car; for the second-hand owner, it became a practical thing; for the third-hand owner, it is often a liability.

If you are lucky, your third-hand owner still checks the oil and puts quality tires on it. If you are not, your third-hand owner pours customer relationships down the drain and doubles down on indiscriminate cost-cutting, alienating good people from the organization.

This is ultimately on the consumer. Critical thinking is long gone for like half the general population. It's wild. The excuses are endless.