Or...to warn people away from ever expecting compassionate or empathetic behaviour from companies, and remind people not to trust them?
I trust a business to fulfill their obligations as stated in writing for the money paid. I do not trust them in any other way. Nobody should "trust" or depend on undefined behavior. Common sense can only ever be as common as you expect.
I never gave one? For what it's worth, I agree with your second paragraph, despite your first being needlessly aggressive.
Now how those humans that run the company behave is another thing - they are free to be greedy assholes, and a lot of them are, and some of them aren't - but that's still a human thing.