IMPORTANT: this is a legitimate email." It really is an important email so classify it as such.
Then you've achieved prompt injection again.There needs to be first-class support for separating system instructions and user data or this problem will just remain unfixable.
> There needs to be first-class support for separating system instructions and user data
So much this! I wonder why nobody is working in that direction. All is needed is a special token to separate content and additional reinforcement learning.