They ought to complain to Amazon, then. They were sold one thing but delivered something else.
replyYes.
replyExcept linked in this exact discussion is a thread where the person is asking RPi for remedy instead because the seller has been unable to assist (i.e. has run off with their money).
I wish you'd be more specific on what link in a different thread you mean. This one? https://github.com/raspberrypi/rpi-eeprom/issues/761
replyThat RAM is not fiction, it was working before they updated and worked again when they removed the update. It's failing verification, not failing to function.