There are lots of different support contracts. Some of them really do cover the entire site. You seem to not realize the scale of a large data center. If every device lasts 5 years you are replacing 10 per day is not unheard of.
replySupport contracts never cover a "site" they always cover individual devices
replyWrong. I've signed many support contracts that were negotiated basically to "one flat fee for everything we sell that you use, including future purchases[1]" for some period of time. Some people think that they 'optimize' contracts by pushing for "I just want a service contract only on the SKUs I have". That's not always a real optimization.
[1] Often, this includes a tacit "including things you are using that you didn't tell us about".
Interesting, I've literally never seen that (though obviously not doubting your experience) and I have (at one point) been in charge of 1% of web traffic..
replyI'm wondering if this is something uniquely american, because we don't seem to have much negotiating power in the UK/SE.
I'm guessing it is the size of your company or datacenter. You have to be throwing around millions of dollars to get the opened ended contracts.
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