Nothing I've ever seen or experienced with FAA indicates a lack of care; the parsimonious explanation is almost always that people who care a great deal are working within complex systems that don't always have a consistent or externally legible set of priorities. Or more intuitively, the failures we see are the "acceptable" ones versus the unacceptable ones (like planes falling out of the sky).
Hard to fathom someone still holding that view after the 737MAX disasters.
The NTSB has repeatedly and publicly criticized the FAA for failing to implement their recommendations, including as recently as last week (Amazon Prime crash resulting in 5 deaths). They've explicitly called out the FAA's failure to act as a contributing factor in crashes, multiple times.
Regulatory capture ruined the FAA.
BT guy ends that part of the presentation with "the IRA will really have to get shit together to take you off the net"
This was during the troubles. Same planet, different world.