If they did have it set up, then somebody wasn't doing their job. If they didn't have it set up, they didn't comply (which is also not doing their job). I see this all the time. The security analysts send tickets to people when they see major issues and nobody is held accountable for inaction. Management asleep at the wheel (which is also their cover, can't be blamed for what you made sure you never knew about).
There was a time, 25-ish years ago, where exploits were thrown about like candy at a parade. The procedures you mention, along with other things, have made zero-days like these more valuable than gold.