If I wanted a chatbot, I'd go to a chatbot, I want a search. Making me frame my query as a question rather than just assuming it's a query by default is just bad.
Why do you think it was Google who was doing all that research into AI that invented the transformer architecture - that all current LLMs are based off of - in the first place? Normal users just ask a question, they don't construct a query. I think there are quotes about Larry Page wanting "the Star Trek computer" - we've basically surpassed that now I think.
Google has been working on this sort of problem for decades, and it's paying off for them.
People expect certain conventions with well established products. It's not a skill issue when a product is broken.