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People don't know that you can search for text within a page. They really do need the chatbot for that.
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They also don’t know what specific words to search for.
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To pile on, they have even shown they don't even know the difference between 'searching' and 'accepting as correct the output of a braindead, cut-rate AI model' - as proven by the success of "AI Overview." People need all the help they can get.
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I mean think about the magnitude of services and conflicting information there probably is from the us government. Just getting clarifying information on the trusted traveler program is a pain today, and that's just a single service. Imagine trying to figure out medicaid eligibility, social security disability, and any number of other things that would be helpful.
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