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Perhaps. But that’s never been the law in the U.S. https://supreme.justia.com/cases/federal/us/450/785/#tab-opi...
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I don't think the parent comments were arguing that America.gov is illegal for having a chatbot, just that it's a bad idea.
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I’m responding to your point that it would be “unacceptable” for a regular government website to provide wrong information. The case I linked to says that the government isn’t responsible for mistakes in what the government tells you about the law. If someone in the social security office says the law is X, but it’s actually Y, then the citizen is still required to follow Y.
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