The parent was obviously talking about the US government. But the UK still has plenty of legacy websites and even on the new websites there are sometimes complicated or hard to understand rules one must follow. I think a bigger thing in the UK though is that, for the most part, legislation (and legal contracts) tend to be drafted in less arcane language while still being reasonably precise, compared to the US

> a flow on gov.uk can involve a lot of pages

Isn’t that one of the biggest reasons why an average user gives up and closes the tab?