In stuff like wikis and ticket systems what I see is people now just making their own little tools around the ones we already use, this arguably just sements their position even deeper.

Also I dont get the inhouse argument, you dont really save anything. So instead of paying X to SaaS, you now propose to pay X to anthropic instead AND maintain said SaaS... what? how is that better, that just shifted the cost to another company and you got the burden of maintenance and responsibility.