Are those customers from Germany maybe? Germany has really high Firefox market share compared to basically any other country.
replyCanada, in manufacturing. That's interesting though, I didn't know that
replyNon-Technical users are complaining to you about how they want to use Firefox? What?
replyYes. On a near-constant basis. Before the change it was the first thing many of them would install on newly-issued laptops.
replyMaybe they're really non-technical users who figured things out in 2005 and haven't learnt a single thing since then.
replyMy father avoided Chrome this way. Liked Firefox back in the day and had no desire to switch since.
replyI've switched browsers countless times and I always end up back with Firefox.
replyOk, I'm German, so maybe it's genetic.
My family immigrated away from Germany 4 generations ago and I’m a Firefox user. Maybe you have a point :)
replyThe other day someone asked me why I use Firefox. I realized the only other browser I use is Safari.
How does he feel about the big new redesign?
replyThis is a real possibility, if I think about the average age of many of them.
replyI was wondering if this is the cohort what else could it be?
replypeople who decide on policy tend not be the same people on the ground doing real work. Therefore management makes a policy, they think they are doing the correct thing, when in actual fact, they're not, but just don't hear or get the right type of feedback (including feedback they trust to be real and isn't just the workers complaining/whinging unnecessarily).
replyThis type of dysfunction occurs quite frequently i find.
as the family techie, I recommend tech and that's what sticks with them. Recently, it's Firefox.
replyI wouldn't be surprised if those people had some techie in their life advising similar! and/or, they just really want decent adblock tech.
> The company I work for is trying to phase out Firefox
replyWhy?
One less app to manage, audit and provide end user support.
replyBingo.
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