The installation of any software and management of it is norhing tnew in the corporate world.
Chrome may be chrome. Chrome is not the default on windows computers in corporations. Edge usually is.
After it's installed, professionals much more now know today how to remember which icon to select and run.
All users received an orientation and were informed that Firefox is the only approved browser.
Firefox was pinned to the desktop and taskbar, usually with the name "INTERNET" as the web browser is commonly known here.
The number of support tickets was very small. Usually if a user reported a problem with the web browser, it was a page that was also broken in Chrome or some other network issue.
Users reacted positively when they saw that there are no ads in Firefox. uBlock Origin was preinstalled.
Without ads and tracking scripts the web browser is massively faster, which also was perceived by users.
If there is any initial resistance to Firefox, it usually melts quickly.
The only bother has been the frequent UI updates to Firefox, which occasionally cause frustration until we apply a new configuration to revert whatever fresh horrors Firefox designers have birthed. With ESR, these problems are less frequent.
I hope this Firefox Enterprise freezes the UI to the classic "tabs look like tabs" aesthetic, maintaining the option of vertical tabs.
One feeling I am starting to get is server side web apps might make more of a re-emergence, because putting so much application and business logic in the front end serves as a bigger footprint for possible security issues.
With respect to resistance to browsers (or preference for something else), I agree that users seek familiarity and those who got to start with Firefox do still remember it.
Mozilla is just one org, but it's relative independence will hopefully provide other perspectives to using a web browser as a universal interface, not just for humans, but our new sentence-dna containing friends.
I remember one place simply changed the icon and watched the issues drop.
People really can be creatures of habit.
Some enterprises i've seen put in their own icon for a web browser (imagine starting with an intranet) and that helps separate it a bit more.
This might not be for everyone, nor ideal in all cases but people seemed to be OK with the idea of having a dashboard to launch their work from.