> Amazon allows you to make returns and makes it convenient, quick, and easy.

They currently have a $1bn settlement for failing to properly process refunds for returned products over a nine year period.

https://finance.yahoo.com/personal-finance/banking/article/d...

I guess it depends. Ordered a phone last month. Returned it because of bloatware. Waiting to this day for the refund. And support line says: please wait, nothing is wrong. While the website says, we need more details.

I rather take that risk. I buy from all sorts of online retailers and haven't had an issue in years. Ok, no, I had some pushback trying to return a sofa, but the seller offered a 50% discount for me to keep it, which I ended up accepting. The same way that VISA and Mastercard offer a service to customers, I don't think the world comes out winning when these Amazon and other global players get to raise all prices and take a cut of global commerce.

Disclaimer: I mostly shop from German, Danish, and to a lesser extend other EU sellers.

Ironically on this point, Amazon offers some of the best consumer service in Japan. Returns elsewhere are almost impossible.

I never had any problems with AliExpress returns

On the other hand, they drive up prices for everyone, and engage in other unethical businesses practices, like in the article.