It's important to remember that the support channels a company wants you to use aren't the only options you have. If a company doesn't offer reasonable support you can always go the bezos@amazon.com route and include their highest paid person you can find (read: their still relatively highly paid secretary) so that just skimming over your mail to filter it out will cost them more than half-way decent support. Throw in a CC to a regulator when appropriate. Much better experience than dealing with chatbots or call center wait lines before that.
replyI've had some luck doing LinkedIn InMail to various high-level people at large companies to get support.
replyOnce I used Inmail to get a DHL SVP to get his executive assistant to follow up why my package hadn't arrived... The assistant Cc'd me on messages a Friday afternoon and made it clear said SVP wanted updates. Monday morning the package that I had been told was on a ship being returned to the seller in the US arrived from a depot 5 minutes away from my office in London.
I'm guessing most people at that level are so insulated from their customers experiences that getting a request like that is totally novel for most of them - it's worked for me several times.
You can also buy the contact details (and phone numbers) to many execs for a few cents on platforms like rocket reach etc.
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