They're accusing me of cheating Amazon and having experienced a ban myself. Neither is the case and my post didn't indicate either being so.

IDK why I'm catching an accusation and downvotes by telling people about Amazon customer support protocols that are internal policy but not documented publicly: that they will ban you for returns past some threshold of frequency and price, and they offer refunds for items that arrive damaged even if they first push you to spend your time returning them instead.