Why would their support chatbot know?
replyHaving worked in support for years quite often higher layers of the company will give T1 support almost no information on what happened intentionally. That's pretty standard corporate CYA policy in litigious societies.
I didn't think that it would know but their support UX funnels you through it so that's where I started. I followed it up with a ticket.
replyAsking the chatbot is as useful as asking the pet parrot.
replyI would never expect first tier support to know, let alone ever admit, something like that.
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