The more that the 'reliable support' becomes AI agents that make it harder and harder to get to an actual person, the more projects like this that can make good documentation that acts as support (if you point your own AI at it) make perfect sense.

Lots of smaller/medium sized companies where money is definitely an issue are also tethered to way too many SaaS subscriptions.

But AI!

I think what AI has surfaced is that how bad most people, even people from tech are in understand what makes SaaS work and what makes software good. It is rarely just churning code.