>> and point the finger to when things are missing features or the system goes down
replyThis sounds good in theory but - and I speak from experience with a FF system causing a system-wide outage - clients don't care why YOU had an outage, or that it's not immediately your fault, and they really shouldn't have to. The reality is more like you're paying for a dependecy that you can't mitigate.
Being able to point fingers is also a moot point from a theoretical perspective.
replyGiven that every FF system comes with a bunch of different mechanisms that prevent your system from being catastrophically impacted in case the provider goes down, its still the fault of the integrating party if you experience an outage due to a FF provider.