At Google, impossible projects are possible and easy projects feel impossible.
Eric Schmidt even predicted the issue in How Google Works, there are "whales" who have no business staying in their role but have become so senior that they basically control entire small towns worth of people.
Years ago I tried navigating the IBM website to download CPLEX (I think it was freely available for academic use, can't remember). I've forgotten the details now, but I still remember how bloated, slow and just plain bad that site was -- it felt like there were layers of unusability.