Anyone who believes he personally agonised over this alone in a darkened room is being rather naive.
He's a big time CEO and his company is impacted by how well he handles it. So of course there are PR/crisis people around. They specialize in making psychopaths look human.
But leaders are where they are because they make good decisions - their character does matter. Calling in the image-fixer types to clean up your mistakes is easy mode.
Can we assume this was a one-off because she was uniquely persistent and persuasive?